Frequently Asked Questions (FAQs)
What is Timeconnects?
Timeconnects is an ecommerce brand specializing in high-quality analog and digital watches. Our mission is to connect you with the perfect timepiece to complement your style and lifestyle. Our tagline is "Where Moment Connects."
Where are you located?
We are an online-based store, serving customers worldwide from our headquarters. Our operations and customer support are managed online to ensure a seamless shopping experience for you.
How can I contact Timeconnects?
You can reach us via email at [your business email], Whatsapp or through our social media channels on Instagram, Facebook, YouTube, and TikTok, all under the handle @timeconnects.
How do I place an order?
To place an order, simply browse our online store, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
What payment methods do you accept?
We accept various payment methods, including bank transfer, cash on delivery (COD), and other secure payment gateways for your convenience.
Do you ship internationally?
We are currently not shipping internationally. Our shipping services are limited to domestic orders within Pakistan.
How long will it take to receive my order?
Delivery times depend on your location and the shipping method selected at checkout. Generally, domestic orders take 2-5 business days.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number on carrier’s website to track your order’s status.
What types of watches do you offer?
analog and digital watches, including classic, sporty, and luxury designs. Each watch is crafted to meet high standards of quality and style.
Are your watches water-resistant?
Many of our watches are water-resistant. Please check the product description for specific details on water resistance for each watch model.
Do your watches come with a warranty?
Yes, some of our watches come with a one-year limited warranty that covers manufacturing defects. Please check the product description for warranty details on each watch. If you have any questions, feel free to contact us for more information. Please retain your proof of purchase for warranty claims.
What is your return policy?
We offer a 3-day checking warranty for unworn and undamaged watches. To initiate a return, you must provide an unboxing video as proof. If you are not satisfied with your purchase within this period, please contact our customer support.
How do I return or exchange an item?
To return or exchange an item, contact our customer support with your order number and reason for return. We will provide you with a return authorization and instructions on how to proceed.
Will I be charged for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.
How can I stay updated with Timeconnects?
Follow us on Instagram, Facebook, YouTube, and TikTok at @timeconnects for the latest updates and exclusive promotions. Subscribe to our newsletter for special offers and news directly to your inbox.
Can I share my Timeconnects experience on social media?
Absolutely! We love seeing our customers enjoy their Timeconnects watches. Tag us @timeconnects and use the hashtag #timeconnects for a chance to be featured on our social media pages.
Do you collaborate with influencers or bloggers?
Yes, we are always looking to collaborate with influencers and bloggers who share our passion for watches. Please reach out to us at contact@timeconnects.com for collaboration opportunities.
Do you offer gift wrapping?
Yes, we offer gift wrapping services for a small additional fee. You can select the gift wrapping option at checkout and include a personalized message if you wish.